ANI
23 Sep 2022, 21:25 GMT+10
New Delhi [India], September 23 (ANI): The newly launched Chatbot of Indian Railway Catering and Tourism Corporation Limited (IRCTC) is getting remarkable response from the train passengers during the beta launch as over 1 billion people have used it, a senior IRCTC official said.
While talking to ANI, the official said that the new conversational and convenient feature to book railway tickets enables customers to interact with the system via voice, chat and click based system. Additionally, the system requires no passwords and works based on the One Time Password (OTP).
The official also told that the technology is powered by CoRover, a conversational AI Platform which is being used by more than 1 billion users.
"In our constant pursuit to enhance the user experience, leveraging new age technologies, we are today taking a giant leap. Now, passengers can book their train ticket in a conversational manner, leveraging our AI Virtual Assistant, AskDISHA 2.0, powered by CoRover, the Conversational AI platform, used by more than 1 billion users."The improved Virtual Assistant, AskDISHA 2.0 has many features like booking tickets, checking PNR status, cancelling tickets, changing boarding station, checking refund status and answering queries like Tatkal timings.
The official further informed that this is a landmark step towards enhancing the passenger experience.
"First time, the users can book ticket without knowing their IRCTC password, it will be possible just with an OTP. AskDISHA 2.0 has also proven to be a very effective instrument and the addition of voice booking and will make it even easier for travellers to plan their trips," the official added.
The senior official also estimated that at least 25 per cent of clients will be switching to this option in the future.
"It is expected that at least 25 per cent of clients will be switching to this option in the future and also attracting new users who want to book their tickets using the conversational tool rather than chatting. In August 2022, AskDISHA has got around 95 lakh queries, which includes booking request, cancellation and more. Also, it had 88% positive feedback with the AI Accuracy rate of 99 per cent," the official told ANI.
The official further talked about the "Technological Revolution" in the Indian Railways under the current leadership and government.
"It is notable that the Indian Railways, under the leadership of the Minister for Railways and IT have been undergoing massive technological revolution in pursuance of Prime Minister's vision of 'Digital India', 'Made in India' and 'Aatmanirbhar Bharat'," the official further said.
"Under the aegis of the present government, the Indian Railways, being one of the largest rail networks of the world have been achieving new milestones of transformation every day in various spheres for improving the travel experience of the passengers," the official added.
The new avatar of IRCTC's Chatbot AskDISHA 2.0, aims to help users get authentic, correct and instant answers to their queries. It will not just save time and enhance the user experience, but will also help them in doing end-to-end real time transactions, the official said. (ANI)Get a daily dose of New York Statesman news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to New York Statesman.
More InformationLONDON, U.K.: This week, BP appointed Simon Henry, former Shell finance chief, to its board as a non-executive director effective September...
OTTAWA, Canada: With Canada Post struggling to maintain operations amid labour unrest, rivals like FedEx and UPS are stepping in to...
NEW YORK, New York - U.S. and global markets showed a mixed performance in Tuesday's trading session, with some indices edging higher...
PARIS, France: French military and intelligence officials have accused China of orchestrating a covert campaign to damage the reputation...
NEW DELHI, India: Birkenstock is stepping up its efforts to protect its iconic sandals in India, as local legal representatives conducted...
HONG KONG: China has fired back at the European Union in an escalating trade dispute by imposing new restrictions on medical device...
MOSCOW, Russia: Just hours after his sudden dismissal by President Vladimir Putin, Russia's former transport minister, Roman Starovoit,...
DHARAMSHALA, India: The Dalai Lama turned 90 on July 6, celebrated by thousands of followers in the Himalayan town of Dharamshala,...
ZAGREB, Croatia: A massive concert by popular Croatian singer Marko Perković, known by his stage name Thompson, has drawn widespread...
WASHINGTON, D.C.: Elon Musk's entry into the political arena is drawing pushback from top U.S. officials and investors, as his decision...
CULVER CITY, California: TikTok is preparing to roll out a separate version of its app for U.S. users, as efforts to secure a sale...
WASHINGTON, D.C.: President Donald Trump claimed he was unaware that the term shylock is regarded as antisemitic when he used it in...